FREQUENTLY ASKED QUESTIONS

  1. What are the characteristics of Brightly Made LLC’s headphones?
    Our headphones combine advanced audio technology and user-friendly design to provide excellent sound quality, comfortable wearing experience and long-lasting battery life. We are committed to providing users with the best music enjoyment and hidden noise isolation.
  2. How do I choose the right headphones for me?
    When choosing headphones, please consider the following factors:
    ●Purpose: general listening to music, sports, games or professional audio production.
    ●Type: in-ear, over-ear or head-mounted.
    ●Sound quality requirements: whether to obtain high-fidelity sound quality.
    ●Comfort: the weight and wearing style of the headphones.
    If you need advice, please visit the headphone buying guide on our website or contact our customer service team.
  3. Where can I buy Brightly Made LLC’s headphones?
    Our headphones can be purchased through the official website and authorized retail channels. Please visit our “Shop” page to view the latest products and prices.
  4. Do you provide warranty and return and exchange services?
    Yes, all our headphones are covered by warranty. If any manufacturing defects occur during the warranty period, we will provide you with free repair or replacement service. For returns and exchanges, please check our return and exchange policy.
  5. How to clean and maintain my headphones?
    Regular cleaning of the headphones can extend their service life. Please wipe the surface of the headphones with a soft cloth and avoid using chemical cleaners. For in-ear headphones, please replace the earplugs regularly and rinse with clean water to maintain hygiene.
  6. Problems with the headphones connecting to the device?
    Make sure your headphones are compatible with the device. You can connect via Bluetooth or wired. See the connection steps in the manual for details. If you still have problems, please contact our technical support team.
  7. How to extend the battery life of the headphones?
    To extend the battery life, it is recommended to:
    ● Turn off Bluetooth when not in use.
    ● Reduce the volume setting.
    ● Avoid using or storing the headphones in high or extremely low temperature environments.
  8. What audio formats do Brightly Made LLC headphones support?
    Our headphones support a variety of audio formats, including but not limited to MP3, AAC, FLAC, and WAV files. Detailed audio support information can be viewed on the headphone product page.
  9. What should I do if there is a problem with my headphones?
    If you encounter any problems while using the headset, please check our support page or contact us through the customer service hotline. We will help you as soon as possible.